Le Parfun Return & Exchange Policy

Last updated: August 23, 2026

By placing an order with Le Parfun, you acknowledge and agree to the terms outlined in this Return & Exchange Policy.

1. Satisfaction Guarantee

At Le Parfun, we want you to be happy with your fragrance purchase. We offer a satisfaction guarantee on qualifying orders shipped within the continental United States. If a fragrance isn't right for you, you may request store credit, subject to the requirements below.

Unfortunately, we are currently unable to accept returns or exchanges for orders shipped outside the United States because of restrictions surrounding the shipment of fragrance internationally.

Except where otherwise specified, approved returns are issued as Le Parfun store credit, typically in the form of an electronic gift card. Original shipping charges are not eligible for refund and will be deducted from the store-credit reimbursement. Store credit refunds for orders with free shipping may also have the original shipping fee deducted from the order.

2. Return Eligibility

To qualify for a return or exchange:

• The request must be made within 30 days of the documented delivery date.
• The fragrance must have at least 95% of the original contents remaining.
• The product must be returned in its original packaging, including the original box or velvet pouch when applicable.
• Proof of purchase or the original order information must be provided.
• The customer is responsible for the cost of shipping the item back to Le Parfun.

Products marked as clearance or final-sale are generally ineligible for refund or exchange.

3. Promotional and Discounted Orders

Products purchased using a promotional code, coupon, or special discount—including sitewide promotions—are not eligible for a refund to the original payment method.

Qualifying discounted purchases may instead be returned for store credit or an exchange, subject to the applicable return requirements.

4. Refunds to the Original Payment Method

Where a return qualifies for reimbursement to the original form of payment, the following conditions apply:

• A $5.00 restocking fee per item will be deducted.
• Original shipping charges and applicable payment-processing fees are non-refundable except where required by law.
• Refunds may take approximately 5–10 business days to appear after processing depending on your banking institution. We cannot control the speed with which refunds appear. Please contact your bank for updated information and contact Le Parfun info@leparfun.com if after 10 business days, your refund has still not posted.

Orders that originally received free shipping may still have the applicable original shipping cost deducted from the refund.

5. Return Shipping

Customers are responsible for the cost of returning merchandise to Le Parfun using the courier of your choice.

Please do not ship a product back without receiving return instructions from Le Parfun. Only mail the package to the address you receive in your "Return Approved" e-mail.

We strongly recommend using a shipping service that provides tracking, particularly for packages valued at more than $50. Customers should retain their shipping receipt and tracking information until the return has been fully processed.

Le Parfun cannot be held responsible for returned packages that are lost, damaged, or stolen while in transit to us.

6. How to Request a Return

To request a return, please contact Le Parfun through our email returns@leparfun.com

Order Number:
Name:
Reason for Return:
Product(s):
Date Received:

Include a photo of the product & packaging.

7. Important Notice

By purchasing from Le Parfun, you agree to this Return & Exchange Policy, as well as any applicable terms and conditions and other policies governing your purchase.

Le Parfun reserves the right to decline a return or exchange that does not satisfy the requirements outlined above.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

• Photographs of any visible shipping damage, when applicable

After reviewing the situation, Le Parfun may provide a replacement, refund, or another appropriate resolution. Please keep the original packaging until the issue has been resolved. 

 

9. Refused or Undeliverable Packages

If a package is returned to Le Parfun because the customer provided an incorrect or incomplete shipping address, refused delivery, or failed to collect the package, the customer may be responsible for applicable return shipping costs.

Any refund will be evaluated after the returned package is received and inspected.

 

10. How to Request a Return

To request a return, please contact Le Parfun through our email returns@leparfun.com

Order Number:
Name:
Reason for Return:
Product(s):
Date Received:

Please do not ship a product back without receiving return instructions from Le Parfun.

 

11. Final Sale & Promotional Items

Items specifically identified as Final Sale are not eligible for return unless they arrive damaged, defective, or incorrect, or unless otherwise required by applicable law.

Promotional offers may have additional terms and conditions.

 

12. Policy Changes

Le Parfun reserves the right to update or modify this Return & Refund Policy when necessary. The version published on our website at the time of your purchase will generally govern your order, subject to applicable law.

 

13. Contact Us

If you have questions about a return, refund, damaged order, or exchange, please contact Le Parfun Customer Service through the contact information provided on our website returns@leparfun.com